SHIPPING POLICY
It takes around 5 days for order and payment processing. We package and ship your order as soon as we get credit card authorization and order is processed. The carriers that may be used are USPS and UPS. At this moment we ship our products in the US only. Shipping may be delayed due to natural calamity, COVID, war etc. Alix Clo will not be responsible for late delivery in that case.
DOMESTIC DELIVERY RATES (USA)
Domestic delivery rates are determined during checkout. Rate decided during the checkout process shall be the final rate of shipping.
STANDARD DELIVERY (USA)
Standard delivery generally arrives between 5-15 business days from the shipped date, excluding holidays. However, standard delivery range may vary due to many factors like your zip code etc.
RETURN & EXCHANGE POLICY
We run on finite resources, and our products are made by hand.
Therefore, our return policy is valid for 7 days only if the product is defective, damaged or different than ordered. We can not provide returns in any other case.
If 7 days have passed since your purchase, unfortunately we cannot give you a refund.
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If you find out that the product is defective or is different from the specified order, please notify us via email to support@alixclo.com within 10 days of receipt.
You must state the reason for the return, as well as the order number and product description. Then return the item in its original packaging. After inspection and confirming that the goods are damaged or are different then ordered, we will contact you to provide a full refund, replacement or exchange.
Since returns are not allowed users are requested to check the ingredients of the products on our website before placing the order to avoid any allergies or sensitiveness from using the products.
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If for any reason you are unhappy with the products contact as at support@alixclo.com and we can see how we can assist you.